Terms and Conditions

Welcome to the Terms and Conditions of Service section of our website. This website is owned and operated by The Kind Cosmetics Shop.

By accessing and using our website, you agree to our terms and conditions. You agree to and are bound by the terms, conditions, notices and policies shown on this page.

Prices & VAT

Our prices, as stated on our website, are in pound sterling (£) and include VAT at 20%. We reserve the right to alter prices at any time.

Any special offers are subject to availability and may end before the date originally advertised.

Free delivery only applies to UK Mainland.

Ordering Online

When you place an order with us, we will keep your personal data safe and only use it in accordance with our privacy policy. We will confirm that your order has been placed successfully and let you know when it has been sent to you.

By placing an order on our website, you sign up to a customer account (which you have to be 18 or over to do). By doing this, you agree to provide us with the following information: 

  • Your real name
  • Your email address
  • Your billing address
  • A delivery address (which might be the same as your billing address)
  • A contact number (in case we need to give you a call about your order)

When you’re ready to complete your order, you will be taken to the checkout page where will be able to select your delivery method, billing and shipping address and payment method. If you have a discount code, you can apply it here.

After placing an order, you will receive an confirmation email within 24 hours, and then a delivery confirmation email within 24 hours of your order being sent to you. We will include tracking details in the second email.

If you order something that is out of stock (or a mistake is made either by a person or technology), we will get in touch with you as soon as possible via your contact email to arrange a suitable resolution (a replacement, a refund, or a different delivery date).

The Contract

After placing your order you will receive an order confirmation email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

If we do not confirm acceptance, we will refund your payment. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order and issue a refund. This includes non-payment of ordered products and fraudulent use of our website and/or sales.

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

Once we have accepted your order, a contract to purchase and deliver products takes effect between you and The Kind Cosmetics Shop. You will pay the sum that you see on the checkout page, together with the delivery unless your order qualified for free deliver . When you receive your order you will be charged for the products and the delivery costs.

Delivery

We deliver to UK addresses using Royal Mail Tracked 48 Delivery (£4.95 or free for orders above £35) with tracking details  to make the delivery of your items as convenient as possible.

Your order should arrive within 2-3 working days from when you receive an email to tell you that the order has been despatched.

We cannot be held responsible for events beyond our control.

Events beyond our control (Force Majeure Events)

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event or accident beyond our reasonable control and includes but is not limited to: 

  • Strikes or other industrial action.
  • Civil commotion, terrorism or threat of, war or threat or preparation for.
  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
  • Disruption to supplies or delivery methods.
  • Acts of government or regulatory bodies.
  • Disruption to public or private telecommunications networks.

Payment & Security

You can pay by card, PayPal, Apple Pay or Shop Pay and we fully comply by Data Protection laws.

When you make an order, we hold the following information:

  • Financial Information, including bank account and payment card details
  • Transaction Information, including details about payments to and from you and other details of products and services you have purchased from us

We accept Visa, Mastercard, and AMEX. We also accept PayPal payments and payments via Apple Pay and Shop Pay. We do not accept cheques or payments over the phone. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

To find out more, please read our privacy policy. 

Returns

Please get in touch via email within 30 days of placing your order to let us know if you would like to return something. After this time, unfortunately we are unable to offer you a refund or exchange. Please include in the email a note of your order number which you can find on your order confirmation email.

To be eligible to request a return, your item must be unused, in its original packaging and in the same condition that you received it. 

Once we have contacted you to approve your return request, you can send the good back to us. Customers are responsible for covering the postage when returning items to us.

To request a refund for an order that wasn't delivered, you must email us within 30 days. We will then look investigate this with Royal Mail and proceed dependent on their answer.

Once your return request has been approved and your returned items received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We can only replace items if they are defective or damaged.  If you wish to request an exchange, please email us and provide your order number, the name of the product you would like to exchange and photo evidence of the defect/damage.

Governing Law

These Terms and Conditions and your use of our website are governed by Scottish law and you agree to submit to the non-exclusive jurisdiction of the Scottish court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

Cookies

We may collect web traffic cookies to understand how you use our website and for marketing activity.

For more details about how we use cookies, please see our Privacy Policy.  

Unsubscribing

You can opt out or unsubscribe from our mailing list at any time by clicking the link at the bottom of your email contact from us.

Indemnification

You agree to indemnify, defend, and hold harmless The Kind Cosmetics Shop, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied.

To the fullest extent permissible pursuant to applicable law, The Kind Cosmetics Shop disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Kind Cosmetics Shop does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

The Kind Cosmetics Shop does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability

The Kind Cosmetics Shop shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Kind Cosmetics Shop has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that any product sold by The Kind Cosmetics Shop product is mistakenly listed at an incorrect price, The Kind Cosmetics Shop reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Kind Cosmetics Shop reserves the right to refuse or cancel any such orders whether or not the order has been confirmed. If you have already been charged for the purchase and your order is cancelled, The Kind Cosmetics Shop shall reimburse the card used or Paypal, Apple Pay or Shop Pay account in the amount of the incorrect price. 

Terms Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Kind Cosmetics Shop without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Variation

We may vary these terms from time to time and at any time. If we do, we will replace these terms on our website with our new terms. You should visit this page from time to time to review the Terms and Conditions as they are binding on you. 

Your statutory rights

Nothing in these terms affects your statutory rights.